*IMPORTANT CORONAVIRUS UPDATE*
In light of the Prime Ministers statement last night, the UK is has entered a ‘Lockdown’ phase in our struggle with the Covid-19 virus. As a result we have been forced to adjust our current working procedures.
We are following the governments advice stating that Veterinary Practices MUST reduce face to face contact with immediate effect.
Norbury Pet Health Centre are now running video consults at a reduced cost to help us to continue to care for your pets.
These will be via the Zoom app which you can use on your computer or your phone.
From Tuesday 24th March, Norbury Pet Health Centre will only be seeing URGENT cases. We will, for the moment be pausing all routine, non-urgent appointments and procedures such as neuterings and in line with government guidelines, we will be practising social distancing measures wherever we can.
In order that we may continue to care for your pets both today and well into the future, we ask that you work with us during these challenging times to ensure the safety of our staff and clients alike.
If you have any concerns at all about your pet, we ask that in the first instance, you call the surgery for advice.
We will, if necessary and where possible, be providing telephone consultations with or without the aid of videos and photos and if we feel that your pet needs to be seen at the surgery we ask then that you please follow these simple instructions.
When you get to the surgery, please call to alert us of your arrival. A member of our staff will come out to collect your pet from you so that they can be assessed by the Vet.
The Vet will discuss their findings, treatment recommendations and costings with you over the phone to get your consent before acting.
We realise that this approach may seem cold and detached and in fact far removed from our usual interactions with our pets and clients, but we hope that you understand the need for a change from our usual best practice procedures under these current circumstances.
If you require medication or food, please call the surgery so that we can arrange this for you. We can post certain medications where there will be an additional postage charge(only what the postage costs to us). We can also deliver food or medications at no additional charge but we ask that you only request this if you are one of our older or more vulnerable clients.
If you have to visit the surgery to collect your food or medication, please do not do so without calling so that we can arrange a suitable time for these to be collected to ensure everyones safety.
If you have any corona virus signs or cold, flu-like symptoms and your pet needs to be seen. Please call the surgery so that we can advise the best steps to take to ensure that your pet gets treated safely.
You may still receive booster and other reminders from the surgery but we ask you to bear in mind that there is some flexibility with your pets protection and they will remain protected for up to 3 months from the date of their last vaccine. This means that postponing annual vaccination for a short period of time will not be detrimental to their health. In any case, if you are unsure, please call the surgery for advice.
The surgeries doors will remain closed at all times and we ask that you please do not visit the practice before contacting us first.
Thank you for your support and patience. Please bear with us during these difficult times and we WILL get through this together and be even stronger on the other side.
Finally, and most importantly, look after yourselves and your loved ones at this time because without you, who will care for those Furbabies?
Nicky and the team at Norbury Pet Health Centre
INSTRUCTIONS FOR A VIDEO CONSULTATION
The following page has information on how a remote consultation using zoom on your computer or phone works.
Do you have a new puppy?
The following video will be helpful for anyone stuck inside with a new puppy during this COVID-19 crisis.
Welcome to Norbury Vets
Quality care from your local, independent veterinary surgery.
Call: 0208 764 1254
Out of Hours: 0208 677 0976
Thursday 9:00 – 20:00
Friday 9:00 – 18:00
Saturday 9:00 – 1:00
Out of Hours
23, The High Parade, SW16 1EX
0208 677 0976
in the heart of Norbury for approximately 55 years, We Are a small but WELL-ESTABLISHED VET PRACTICE WHOse passion for animals shines through
With one vet and three nurses we’re all friendly and passionate about animals and you’ll find our practice has a very relaxed homely feel about it.
Please feel free to browse the site and familiarise yourselves with our team and services. We have a full range of modern diagnostic and surgical facilities on site including digital x-ray and ultra sound. We can also provide pet passports and give advice on any travel needs for your pet.
We update our News/Promotions regularly so do keep checking to make sure you are up to date, so you don’t miss out on any of our offers.
We don’t like to be the bad guys, always armed with needles & a thermometer, so feel free to pop in with your pet even if its just to say ‘Hi’.
We look forward to seeing you and your pet soon!
Norbury Vets covers Norbury, Streatham, Thornton Heath, Croydon, Mitcham, Norwood, Pollards Hill, Tooting & Brixton
Register your pet with us today
Easy sign up with our online form. Please allow us up to 48 hours for the details to be input into our system
Norbury Pet Club
Unlike pet insurance, which normally cover emergency treatments, this plan includes all the routine treatments your pet needs to stay in the best of health.
Questions or queries?
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